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Part of my job is to watch salespeople in action. You can learn a lot by observing how sellers operate. Recently, I rode with a salesperson who could not find a current customer’s office. (Awkward) Ov
On a Sunday visit to a car dealership, I experienced a common but ineffective opening line from a salesperson: “How is your day going so far?” At first glance, this might seem like a warm, friendly qu
If there’s one phrase I would purge from every salesperson on the planet, it’s: “I’m just following up.” It sounds harmless, and feels polite. But it sends the worst message to buyers: “What I’m about
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